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POLICIES

THE QUOTATION/EVENT PLAN CONTACT

A Blue Moon Caterers Quotation is our offer to extend products and services to you as specified and priced, and upon your Acceptance (written or verbal) and our e-mailed booking confirmation, becomes our Event Plan. We will then begin making preparations as needed to execute the Event Plan. It is your responsibility to review the Quotation for accuracy, and to contact Blue Moon Caterers if it does not reflect your wishes. You can make changes at any time up until ten days in advance of the event date, but at that time (“Contract Date”), we will consider the Event Plan to be final, and a formal, non-cancellable contract. A final Guest Count is required at this time. In the absence of communication from the Client on the Contract Date, we will assume the most recent Event Plan is the final Event Plan, including Guest Count.

If you wish to make changes to the Event Plan after the Contract Date, we will do whatever is practical, but may not always be able to make the changes you want. It is not uncommon to increase the Guest Count after the Contract Date, and we are typically able to accommodate these requests.


RESERVATION/DEPOSIT

It is common for us to be in discussions with multiple parties regarding multiple events on a given date, which may include Quotations having been delivered. These discussions and Quotations do not imply a guarantee of our availability. We often have dates that suddenly become “full” without notice once we’ve booked the number of events that max out our capacity. In order for us to guarantee our availability for a specific date without an approved Event Plan, we require a $500 non-refundable catering deposit. This deposit is also required on all weddings at the time of Acceptance or sooner. The deposit funds will be credited to the final billing on pre-tax amounts in excess of two times the deposit amount, or 50% of the original quote amount (whichever is greater), and cannot be transferred to other events or dates.

PAYMENT INFORMATION

Our final quotation becomes your invoice. Payment is due seven days prior to the event (on some catered events, bar charges are not known until after the event. In this case, these charges are not due until the first business day following the event). Blue Moon Caterers prefers Checks, but accepts Cash and all major Credit Cards when presented at our remittance address (see address below). We can accept credit card payments over the phone, or off-site, but require the CVV code, billing street number and zip code, and a $12 convenience fee for each transaction.

For mailed payments, our remittance address is Blue Moon Caterers, 8406 West Central, Wichita, KS 67212.


TIPPING AT BLUE MOON Caterers

Unlike most caterers, the prices we quote have no mandated gratuities, service charges, “catering charges”, or any other unlisted costs or multipliers. We believe it should be up to the client to determine what level of gratuity is appropriate. Most of our catering clients choose to tip, and it is very much appreciated by our staff and Blue Moon Caterers as it helps us retain quality catering employees. Amounts vary depending on the size and nature of the job, and we suggest 10% is an appropriate amount for most catered events. Tipping in a catering environment is not related to on-site service, but rather, all efforts required to produce your event. All personnel (except management), including cooks, dishwashers, equipment personnel, and drivers, as well as on-site staff share in these efforts and rewards. We request that gratuities be added to your payment to Blue Moon Caterers. We will allocate 100% of this among our staff based on the contribution of each individual to the overall execution of the job. Many corporate clients ask us to add a gratuity to the invoice because of their accounting practices. If you’d like us to do this, please let us know.

All policies are subject to change without notice.

Blue Moon Caterers Sales and Administrative Office: 316.612.4694 | 8406 West Central, Wichita KS 67212
www.bluemooncaterers.com | events@bluemooncaterers.com